1. What types of products do you offer?
We offer a wide variety of high-quality products, including:
Birthday Decor: Custom birthday signs, cake toppers, party backdrops, and more.
Business Signage: Professional signage solutions such as logos, storefront displays, and custom signs.
Kids Keepsakes: Personalized decor and gifts that capture precious memories.
Nursery Room Decor: Charming decor items like wall art, name signs, and more for your nursery.
Home Decor: Personalized home decor items, including unit number signage, motivational quotes, and unique accents to add style to your living spaces.
Festive Decor: Seasonal decorations for various holidays and celebrations, including Chinese New Year and Hari Raya decor, like lanterns, banners, and themed accessories.
Wedding Decor & Signage: Custom wedding signs, personalized decor, and beautiful accents for your big day.
2. How do I place an order?
Simply browse our product collections, select your desired items, and proceed to checkout. If you're ordering a personalized product, you'll be prompted to add customization details like names, dates, or special messages during the checkout process.
3. Do you offer customization for products?
Yes! We offer customization on many of our products, including birthday decor, business signage, home decor (like unit number signage and quotes), and festive decor. You can personalize items such as cake toppers, birthday banners, motivational quotes, and more. Customization options will be available during checkout.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders over $100 within Singapore. For orders under this amount, standard shipping rates apply.
5. How long will it take to receive my order?
Orders are usually processed within 3-5 business days. Delivery times depend on your location, but for orders within Singapore, you can expect your order to arrive in 1-3 business days.
6. Can I cancel or modify my order after placing it?
We begin processing orders immediately, especially for customized items. Unfortunately, cancellations or changes cannot be made once an order is confirmed. However, if you need assistance with a particular request, contact us as soon as possible, and we’ll do our best to accommodate.
7. What if my product is damaged or defective?
If your product is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement. Be sure to send us clear images of the damaged product to help us resolve the issue quickly.
8. Can I get a sample of your products before purchasing?
While we do not offer physical samples of every item, you can request for a mock up sample or additional details about a specific product you're interested in. Please reach out to us for more information via email grainywoodworks@gmail.com.
9. Do you offer international shipping?
Yes, we are pleased to offer worldwide shipping! International shipping rates can be checked during the checkout process based on your location. Shipping times vary by destination. If you have any questions regarding shipping rates, feel free to reach out to us.
10. How can I contact customer support?
If you have any questions or need assistance, please reach out to our customer support team via our Contact Us page or email us at grainywoodworks@gmail.com. We’re here to help with any questions or concerns!
